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RETURN AN ITEM

We hope that you will be completely satisfied with your purchase. However, if you are not happy with your product, you may return the item within 14 days of receiving it.

To be eligible for a return, your item must be unused in its original packaging, in the same condition that you received it. We require a receipt or proof of purchase to complete your return, and we will refund you minus the delivery cost (if applicable).

Before returning an order please let us know at hello@pixellounge.co.uk stating your order number and date received, and we’ll let you know the right address to return your product to. We’d encourage you to consider using a delivery tracking system or shipping insurance to ensure we receive your returned item.

INCORRECT ITEM

In the unlikely event that you receive an incorrect item, please let us know at hello@pixellounge.co.uk within 48 hours of receiving the product.

We will send a replacement within five working days and usually collect the incorrect item at the same time.

DAMAGED ITEM

We do everything we can to make sure your products get to you in perfect condition, but sometimes products may be damaged in transit.
Please check your items as soon as you receive them to make sure they are not damaged.

If you receive a damaged item, please let us know at hello@pixellounge.co.uk within 48 hours of receiving the item including a photo of the damage.

Our technical team will assess the damage within five working days, and we will ship you a replacement part or replace your item as soon as possible.

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